Booking Terms And Conditions
As the client or hirer, it is your responsibility to read the full terms and conditions as all bookings confirm acceptance of outlined terms and conditions.
Purchases and Orders. The client or hirer must pay non-refundable 100% payment within fourteen (14) working days of order confirmation to authorise The Proposal Guru to proceed with the order.
Suppliers, Operators & Licensee. The Proposal Guru acts as an ‘agent’ between yourself and suppliers. The Proposal Guru does not take responsibility for conduct between yourself and the supplier.
Subject to the terms, The Proposal Guru, its Operators and Licensees have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advice of any changes as full costs may be incurred.
Please inform The Proposal Guru of any medical conditions, weight or concerns which may affect your booking with a supplier or the experience.
Credit Card Transactions. If the service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.
No GST is charged in any transaction.
Cancellations. Cancellation charges will apply when cancellations are made:
More than 30 calendar working days prior to event – 25% of full fare.
Less than 30 calendar working days, more than 14 calendar working days prior to event – 50% of full fare.
Less than 14 calendar days prior to departure – 100% of full fare.
This is excluding any expenses that have already been incurred or secured as part of your booking.
Damages, Loss, Harm or Personal Liability. The Proposal Guru does not take responsibility or any loss, stolen or damaged items during our service. The Hirer agrees to be responsible for all loss or damage caused to any person or property in relation to the hired equipment or the use there of The Proposal Guru's services.
Weather. In the case of poor weather your event may be suspended to another date.
Outdoor event do not have an indoor weather option and event will be postponed. The event is non-refundable in the case of poor weather.
Refunds. Refunds are at the sole discretion of The Proposal Guru. Refunds are not available for services provided but not utilised by the customers. Please choose carefully. Refunds are not available for confirmed service’s that have been postponed for any reason including weather or confirmed service’s that have been put on hold for any reason. Refunds are not available to customers that choose not to participate on the day of their confirmed booking for any reason whatsoever.
The Proposal Guru will forward photos of the proposal as soon as received from the supplier. The Proposal Guru retains ownership of the photos and is permitted to use photos on social media, websites and promotions. The Proposal Guru will delay a minimum 48 hours (unless further time requested by clients) to enable clients first right to post photos.
The Proposal Guru strives for a balance between sharing and celebrating romance with the world, as well as maintaining client privacy. The Proposal Guru will always take the discretion of guests to the highest degree, noting the special nature of such moments, and will choose photos to promote accordingly. Upon requests, clients may speak to The Proposal Guru for selected photos to remain completely private.
The Proposal Guru love sharing love stories. To celebrate your proposal, The Proposal Guru may write a blog post to celebrate your proposal, using inspiration from your proposal, your relationship backstory and our interactions. The Proposal Guru will always take the discretion of guests to the highest degree, and will ensure the entry is written in accordance. Should you have any concerns, please contact The Proposal Guru.
Damage & Loss. The customer shall be responsible for any loss or damage to any of the hire items arising from the time the customer arrives to their styled area at the agreed time until the agreed departure time. The customer agrees to pay full replacement costs for any equipment lost, stolen or considered by The Proposal Guru as being irreparably damaged. Such payment shall be made by the client or hirer within seven (7) calendar days of such loss or damage coming to the attention of The Proposal Guru.
The Hirer Agrees. a To be responsible for all loss or damage caused to any person or property in relation to the hired equipment or the use there of . The Hirer shall be liable to effect public risk insurance in relation to the equipment for the duration of the period of hire.
Alcohol. In some cases, client will receive alcohol to congratulate their event. The customer has the option to take home their alcohol. Any alcohol consumed in a public location is of the customers discretion. All customers must be over the age of 18 or legal age to consume alcohol.
Copyright. The Hirer acknowledges that copyright in all designs, drawings, proposals, concepts and other material produced by The Proposal Guru remains the property of The Proposal Guru.